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Tickets holders who bought their tickets from Ticketnet outlets may claim your cash refund at the Ticketnet Box Office at the Smart Araneta Coliseum Yellow Gate starting July 24, from 10 am to 8 pm daily. Please (1) submit your physical ticket and (2) provide your name so that you can immediately receive your cash refund.
For those of you who bought tickets through Ticketnet Online (www.ticketnet.com.ph), your online payment will be reversed in your credit card bill.
Please be advised that the landline numbers 836-5818, 836-5890, and 836-5819 that have been reported as refund hotline numbers are NOT the contact numbers being used for this ticket refund process.
For information regarding the refund process, please call or text 0919-6140865 or email RefundIGW@gmail.com.
Once more, our sincere apologies to basketball fans.
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