Contact Us

Customer Service Hotline


 When calling via landline   171(tollfree)   Mondays to Fridays   8:00am to 7:00pm  
     Saturdays & Sundays   8:00am to 5:00pm
 When calling via SMART celfone   171 (toll free)     

Repair Service Hotline


 When calling via landline   173 (toll free)   Mondays to Fridays   8:00am to 7:00pm 
     Saturdays & Sundays   8:00am to 5:00pm 

DSL Helpdesk


 Via landline   172 (toll free)   Twenty four / Seven 

Directory Assistance


 When calling via landline     187   Mondays to Fridays   8:00am to 5:00pm 
 (Subscriber will be charged with P3 for every transaction)    Saturdays & Sundays   8:00am to 5:00pm 
 When calling via SMART celfone   187    
 (airtime charge applies)      


For Home
 Email  customercare@pldt.com 
 Tel. No:  171
   
 For Small and Medium Enterprises
 Email  smenationinquiry@pldt.com.ph
 Tel. No.  101-888
   
 Home billing/prods and services/voice repair (landline)
 Tel. No.  171/173
   
 PLP
 Tel. No.  101-328
   
 Digitel
 Tel. No.  1200
   
 DSL tech concerns
 Tel. No.  172
   
 Fibr
 Tel. No. 101–3427
   
 Company’s Financial Status and Related Information
 Email  PLDT_IR_Center@pldt.com.ph
   
 Shareholders' Information and inquires
 Email  pldtshareholderservices@pldt.com.ph

  PLDT BUSINESS OFFICE BUSINESS HOURS
 Nationwide  Mondays to Fridays  8:00am to 5:00pm
     
 Mall-based PLDT Business Offices are open Mondays to Sundays during mall hours.

 

VIA E-MAIL

Send your e-mail message or inquiries at customercare@pldt.com or homecare@pldt.com.ph
  

Enterprise Customers

 Tel. No.  88-ALPHA   
 Email  pldtalpha@pldt.com.ph 

Other Inquiries

Investors may refer to investor relations page for annual reports and other documents.

Inquiries about job openings and employment should be directed to the careers section

For media related content, you can browse through the media section or go straight directly to the news archive page. 

Letters to PLDT may be sent to the company's head office at:
Philippine Long Distance Telephone Company (PLDT)
Ramon Cojuangco Building
Makati Ave., Makati City, Philippines