Voyager builds technology platforms and products for financial services, digital commerce, digital marketing and consumer engagement that enable individuals, businesses, organizations and whole cities to reach out and serve more people.
PLDT HOME believes that the strongest connections are at home. It provides Filipino families with a compelling suite of multimedia products and services so they can stay connected and easily access quality entertainment, information, security and other digital services in the comfort of their homes.
PLDT Enterprise is the group’s B2B arm and is tasked with the mission of empowering Philippine enterprises large and small as they pursue their respective digital transformation journeys.
ePLDT is the premier information and communications technology company in the country, delivering world-class solutions to both large enterprises and the SMEs across various industries.
PLDT Global delivers international services for overseas Filipinos as the leading offshore Filipino information and communications technology company.
Smart Communications is the group’s wireless services provider that provides a wide range of innovative prepaid, postpaid and mobile broadband services.
Sun offers a wide range of service innovations for mobile telephony from voice, messaging and international roaming services to wireless broadband and value-added services.
TNT is Smart's value brand that provides fast and reliable LTE connections and affordable call, text and data services.
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Covering the PLDT Group’s 271 offices in 48 provinces nationwide, the network transformation program entailed the migration of a total of 782 switches and nearly 1.3 million lines.
“This is an achievement for PLDT because it is one of the very few carriers in the world that has completely transformed its legacy network,” said PLDT President and CEO Napoleon L. Nazareno.
The legacy network is a public switched telephone network (PSTN) composed of electronic switches that have now been decommissioned to give way to the digitally enabled NGN.
“With an IP-based system, we can improve customer experience in terms of better service quality and reliability. It also enhances our capacity to offer more relevant and customized services to our subscribers,” Nazareno pointed out.
“With the ceremonial shutdown of our legacy landline network, we are now going full throttle in making our various networks fully digital. We are rolling out our fiber network and strengthening our mobile network. We are building the digital infrastructure that will power the future growth of our companies and our country,” he said.
PLDT has the most expansive and resilient fiber transmission and distribution network, spanning over 100,000 kilometers, that serves both fixed and cellular networks.
“The NGN system will significantly improve customer experience as it ensures a more reliable and robust service,” PLDT Fixed Network Migration Head Angelito Lorena, Jr. explained. “It is an all IP-based network and is therefore capable of delivering new digital services, such as high-quality voice, data, and multimedia services to customers.
“We have always considered our customers during the migration process, constantly communicating with them and making sure that PLDT’s services are not disrupted during the cut-over from the electronic legacy switch to NGN,” Lorena said. “Learning from our previous experiences, we were able to reduce trouble indices from around 10% to as low as 0.49% as we completed the project.”
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