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PLDT offers delightful Digital Experience in newest Concept Store @ Greenhills

by Olivia O. Barrozo | Sep 06, 2017
It’s the coolest place nowadays at the Promenade in Greenhills!

The first PLDT Concept Store in Luzon, equipped with the latest apps and gadgets, warmly welcomes customers and visitors to experience the digital life as they enjoy the store’s cozy, whimsical interior that’s refreshingly relaxing.

PLDT_SSC Greenhills_Customer
Celebrity host Cesca Litton, right, poses with lucky loyal subscriber Nenita So and her son who won free movie tickets sponsored by Promenade.

Embodying the pillars of the PLDT Smart Home concept, the brand new store offers digital products and services that provide families and businesses with entertainment, security, connectivity, and convergence which they can experience for themselves inside the store. 

Greeting customers and passers-by at the entrance is an enormous Augmented Reality display, a big version of a Snapchat-like app that engages and entertains people as it shows their enlarged and amusing versions.

The gleaming new store also features a Broadband Visualizer, an easy-to-use tool that simulates broadband and data usage per plan, as well as the Interactive Screens or giant simulations of tablets where people can watch videos, browse through Facebook, play games, and check out PLDT HOME’s various products and services.

Shown at the entrance are the PLDT Greenhills Concept Store team with executives.

For convenience and efficiency, the store presents the Video Call option which enables visitors and subscribers to ask questions directly from PLDT’s customer service. Experiential Booths are likewise available for guests to try out PLDT Home Fibr, DSL, and Ultera offerings.

“We are very glad to open PLDT’s 131st store nationwide and the first Concept Store in Luzon here at Greenhills, the epicenter of commerce,” said PLDT HOME Business Development Head Weng Aquino at the inauguration and blessing of the store. “PLDT will be happy to serve the digital communications requirements of customers in Greenhills and its neighboring areas.”

The Retail Strategy and Development Office team with executives.

On customer experience, PLDT VP of HOME Customer Care and Sales Support Paolo Lopez pointed out: “As PLDT employees, we are here to serve, first and foremost, and we have to proactively and efficiently meet the needs of our current and potential subscribers. Our Concept Store has the latest gadgets and apps that are all very useful and desirable but customers will be coming here primarily to ask for our service, so we should always be ready to provide them with the best customer experience.”

The Concept Store’s staff also accept applications for fixed line and digital services, as well as payments for telephone and broadband bills. Like other PLDT stores, it contains the upgraded Infotouch, the 24” HD-quality user-friendly digital interface that enables subscribers to inquire about their bills, request for repairs, and learn about PLDT products and services on their own.

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